Reference

How tumin123 Handles Your Personal Data

This privacy policy explains what we collect when you open an account, deposit via DANA, OVO or GoPay, and use the platform — and exactly how we protect that information. Availability of our services depends on local law and eligible regions in Indonesia.

Account data protectedDANA, OVO, GoPay wallet dataNo data sold to third partiesYour rights, clearly stated
tumin123 How tumin123 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review the data we hold, request a correction or ask us to delete your account records, our support team handles these requests directly. Reach out through live chat on the site, by email, or through the in-app message centre — whichever works from your phone right now.

Team online

Live Chat

Start a live chat session directly on the site or in the mobile browser. Our team can pull up your account record and handle data queries on the spot.

Email Support

Send your data request or privacy question to our support email. Include your registered account name and the wallet you use — DANA, OVO or GoPay — so we can locate your record quickly.

In-App Message Centre

Open the message centre from your account menu on mobile. Submit a privacy request there and track its status without leaving the platform or switching apps.

DATA SAFETY PRACTICES

How We Protect and Manage Your Information

Protecting your account data is not an afterthought — it is built into how the platform operates. From the moment you log in to the point a withdrawal clears to your GoPay wallet, your data moves through encrypted channels. Here is what that looks like in practice.

Encrypted Connections

All data between your device and our servers travels over SSL encryption. This applies whether you are checking your account balance or confirming a DANA deposit from your phone.

Cookie Controls

We use cookies to keep your session active and remember your account preferences. You can adjust cookie settings through your browser; disabling them may affect how certain pages load on mobile.

Data Retention Policy

We keep your account data while your account is open and for a defined period after closure, as required by applicable law. Once that period ends, personal records are removed from active systems.

Requesting Changes

You can ask us to correct inaccurate data, export a copy of what we hold or request deletion via live chat or email. We aim to respond to all data requests within a reasonable time frame.

Common Questions About Your Privacy on tumin123

These are the questions we hear most often about how your data is handled. If your question is not covered here, live chat or the message centre will get you a direct answer from our support team.

We collect your name, phone number, email and the payment method you use — DANA, OVO or GoPay. This is the minimum needed to open your account and process transactions securely.

We retain transaction records tied to your wallet for as long as your account is active and as required by law. We do not store full wallet credentials — only reference data needed to verify transfers.

We share data only with payment processors like the networks behind DANA, OVO and GoPay, and with fraud-prevention services. These partners are bound by confidentiality agreements and cannot use your data for their own marketing.

Contact our support team via live chat or email with your registered account name. We will locate your record and send you a summary of the personal data we currently hold.

Yes. Submit a deletion request through live chat or the in-app message centre. We process deletions in line with applicable law, which may require us to retain certain transaction records for a set period.

Cookies keep your mobile session active and remember account preferences. You can disable them in your browser settings, though some page functions may load differently on your phone if you do.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.